Refund Policy

Thank you for choosing TrackDaily. We want you to be completely satisfied with our services. This Refund Policy outlines the terms and conditions for requesting refunds on purchases made through our platform.

1. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• Technical issues that prevent access to our services
• Duplicate charges or billing errors
• Service not delivered as described
• Cancellation within the specified trial period
• Account-related issues preventing service usage

2. Refund Time Frames

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time subscribers to premium plans. If you are not satisfied with our service within the first 7 days of your subscription, you may request a full refund.

Monthly Subscriptions

Monthly subscriptions can be canceled at any time. Refunds for the current billing period will only be issued if:

• The service is unavailable due to technical issues on our end
• There is a billing error or duplicate charge
• The request is made within the 7-day guarantee period for new subscribers

Annual Subscriptions

Annual subscriptions are eligible for prorated refunds if:

• The cancellation occurs within the first 30 days (full refund minus any usage charges)
• Service-related issues prevent usage for an extended period
• Cancellation is due to verified technical problems on our end

After 30 days, annual subscriptions are non-refundable, but you will retain access to the service until the end of your billing period.

3. Non-Refundable Items

The following items are non-refundable:

• Free trial accounts (no charges applied)
• Partial month charges after usage
• Add-on features or one-time purchases after 48 hours
• Promotional or discounted subscriptions (unless within guarantee period)
• Services that have been fully utilized
• Violations of our Terms of Service resulting in account suspension

4. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Log in to your TrackDaily account
• Step 2: Navigate to Account Settings > Billing
• Step 3: Click on "Request Refund" or contact our support team
• Step 4: Provide your order number and reason for the refund request
• Step 5: Submit any supporting documentation if applicable

Alternatively, you can email us directly at refunds@trackdaily.in with your account details and refund request.

5. Refund Processing Time

Once your refund request is approved:

• Refunds are typically processed within 5-7 business days
• The refund will be credited to your original payment method
• Depending on your bank or card provider, it may take an additional 3-10 business days for the refund to appear in your account
• You will receive an email confirmation once the refund has been processed

6. Cancellation Process

To cancel your subscription without requesting a refund:

• You can cancel your subscription at any time from your account settings
• Cancellations will take effect at the end of the current billing period
• You will retain access to premium features until the subscription expires
• No automatic refund is issued for cancellations; refund requests must be submitted separately

7. Technical Issues and Service Disruptions

If you experience technical issues or service disruptions:

• Contact our support team immediately at support@trackdaily.in
• We will work to resolve the issue within 48 hours
• If the issue cannot be resolved, you may be eligible for a prorated refund or service credit
• Extended service disruptions may qualify for automatic credits or refunds

8. Billing Errors and Disputes

If you notice a billing error or unauthorized charge:

• Contact us within 30 days of the charge
• Provide transaction details and evidence of the error
• We will investigate and resolve the issue within 5-7 business days
• Verified billing errors will result in immediate refunds

9. Chargebacks

Please contact us directly before initiating a chargeback with your bank. Chargebacks may result in:

• Immediate account suspension
• Additional processing fees
• Ineligibility for future services

We are committed to resolving disputes fairly and promptly through direct communication.

10. Free Trial Conversion

If you sign up for a free trial:

• You will not be charged during the trial period
• You can cancel anytime before the trial ends to avoid charges
• If not canceled, your account will automatically convert to a paid subscription
• First-time subscribers are still eligible for the 7-day money-back guarantee after conversion

11. Currency and Exchange Rates

All refunds are processed in the original currency of purchase. Any currency conversion fees or exchange rate differences are the responsibility of your financial institution.

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes indicates your acceptance of the updated policy.

13. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

TrackDaily Support Team
Email: refunds@trackdaily.in
Support: support@trackdaily.in
Address: Amaravati, Andhra Pradesh, India
Response Time: Within 24-48 hours